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Website Disclaimer

1. Acceptance of this Disclaimer

This Website is owned and operated by Peak Potential Coaching Co. ("Peak", "we", "our" or "us"). By accessing or using this Website, you acknowledge that you have read, understood and agree to be bound by this Disclaimer. If you do not agree, please discontinue using this Website.

2. General Information Only

The information published on this Website is provided for general information purposes only. While we take reasonable care to ensure the information is current and accurate at the time of publication, we do not warrant or guarantee that all content is complete, accurate, reliable or suitable for your particular circumstances. Information on this Website should not be relied upon as a substitute for obtaining professional advice tailored to your specific situation.

3. No Professional Relationship

Accessing or using this Website, downloading resources, subscribing to communications or contacting us does not create a client, consultant or advisory relationship with Peak. A professional relationship only exists once both parties have agreed to the scope of services and any applicable terms, conditions or service agreement.

4. Professional Advice

Peak provides HR consulting, recruitment, leadership development, strategic planning, coaching and business advisory services. The information contained on this Website is general in nature and should not be interpreted as legal, financial, taxation, employment or other professional advice. You should obtain advice specific to your circumstances before making decisions that may affect your business, employees or legal obligations.

5. Artificial Intelligence

We may use artificial intelligence (AI) technologies to assist with activities such as drafting content, preparing resources, research, administration, meeting summaries and improving our services. AI is used as a support tool only, and all substantive client work and advice is reviewed by an appropriately qualified member of our team before being relied upon or provided to clients.

6. Third-Party Websites and Resources

This Website may contain links to third-party websites, software platforms or resources for your convenience. We do not control, endorse or accept responsibility for the content, availability, security or privacy practices of those third parties. Your use of those services is governed by their own terms and policies.

7. Website Availability

While we endeavour to keep this Website available and operating effectively, we do not guarantee uninterrupted access or that the Website will always be free from errors, viruses or other harmful components. We may suspend, modify or discontinue any part of the Website without notice.

8. Intellectual Property

Unless otherwise stated, all content on this Website, including text, graphics, branding, logos, downloadable resources, templates, images and other materials, is owned by or licensed to Peak. You may view, download or print material for your personal or internal business use only. You must not reproduce, distribute, modify, republish or commercially exploit any material without our prior written consent.

9. Products and Services

Descriptions of our services, pricing, workshops, resources and programs are provided for general information only. We reserve the right to modify, withdraw or update any service, pricing or offering without notice.

10. No Guarantee of Results

While we are committed to delivering high-quality services and practical advice, we cannot guarantee any particular business, financial, operational or personal outcome. Results depend on a range of factors outside our reasonable control, including implementation, market conditions and individual circumstances.

11. Limitation of Liability

To the maximum extent permitted by law, Peak excludes all liability for any loss, damage, cost or expense (including indirect or consequential loss, loss of profits, business interruption or loss of data) arising from your use of, or reliance on, this Website or its contents. Nothing in this Disclaimer excludes any rights or guarantees that cannot be excluded under the Australian Consumer Law or any other applicable legislation.

12. Force Majeure

Peak is not liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, government action, pandemics, telecommunications failures, cyber incidents or other unforeseen events.

13. Changes to this Disclaimer

We may amend this Disclaimer from time to time to reflect changes to our Website, services or legal obligations. The current version will always be published on this page and takes effect immediately upon publication.

14. Contact Us

If you have any questions regarding this Disclaimer, please contact us at connect@peakpotentialcoachingco.com.au.

Payment Terms

1. Payment Terms

Payment terms will be outlined in your proposal, service agreement or invoice. Unless otherwise agreed in writing:

  • Workshops, training sessions and facilitated events may require payment in advance or a deposit to secure the booking.

  • Consulting, recruitment and project work will be invoiced in accordance with the agreed proposal or engagement.

  • Retainer services are invoiced in advance for each billing period.

  • All invoices are payable by the due date specified on the invoice.

2. Payment Methods

We accept payment via:

  • Credit Card

  • Direct Deposit

  • Other approved payment methods as advised on your invoice

Payment instructions will be included on each invoice.

3. Deposits

Where a deposit is required, your booking is not confirmed until the deposit has been received. Deposits are applied towards the total project or service fee unless otherwise stated.

4. Late Payments

Invoices not paid by the due date may result in services being suspended until the outstanding balance has been paid. We reserve the right to charge reasonable recovery costs or interest on overdue accounts where permitted by law.

5. Cancellations and Rescheduling

We understand that circumstances can change.

For coaching sessions, consulting meetings and workshops:

  • At least 24 hours' notice is required to cancel or reschedule an individual appointment.

  • Cancellations made with less than 24 hours' notice may be charged in full or deducted from any prepaid session package, unless otherwise agreed.

  • Workshop, training or facilitated event cancellations may be subject to separate cancellation terms outlined in your proposal or service agreement.

  • Rescheduling is subject to availability.

6. Refunds

Unless required under the Australian Consumer Law or otherwise agreed in writing:

  • Payments for services already delivered are non-refundable.

  • Deposits may be non-refundable where work has commenced or costs have been incurred.

  • Any approved refunds will be processed using the original payment method where practicable.

7. Australian Consumer Law

Nothing in these Payment Terms excludes or limits any rights or remedies you may have under the Australian Consumer Law.

8. Contact Us

If you have any questions regarding invoices, payments or these Payment Terms, please contact us at connect@peakpotentialcoachingco.com.au

Refund Policy

1. Our Commitment

Peak Potential Coaching Co. is committed to providing high-quality services and complying with the Australian Consumer Law (ACL).

Nothing in this Refund Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

2. Consumer Guarantees

Under the Australian Consumer Law, you may be entitled to a remedy if the services we provide:

  • are not provided with due care and skill;

  • are not fit for the purpose agreed;

  • do not match the description provided; or

  • fail to meet other applicable consumer guarantees.

Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include re-supplying the service, rectifying the issue or providing a refund.

3. Change of Mind

Unless required under the Australian Consumer Law, we do not provide refunds for:

  • change of mind;

  • incorrect selection of services;

  • scheduling conflicts;

  • failure to attend booked appointments or workshops; or

  • services that have already been delivered in accordance with the agreed scope.

4. Deposits

Deposits are generally non-refundable once work has commenced, resources have been allocated or costs have been incurred, unless otherwise agreed in writing or required under the Australian Consumer Law.

5. Digital Resources

Digital downloads, templates, assessments and other electronic resources are non-refundable once access has been provided, except where required under the Australian Consumer Law.

6. Refund Requests

If you believe you are entitled to a refund or another remedy, please contact us as soon as reasonably practicable at connect@peakpotentialcoachingco.com.au.

Please include:

  • your name;

  • invoice or booking reference (if available);

  • details of the service; and

  • the reason for your request.

We will review your request promptly and respond in accordance with our obligations under the Australian Consumer Law.

7. Contact Us

If you have any questions regarding this Refund Policy, please contact us at connect@peakpotentialcoachingco.com.au.

Privacy Policy

1. Our Commitment

Peak Potential Coaching Co. ("Peak", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

2. The Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • your name;

  • email address;

  • phone number;

  • postal or business address;

  • employer or business details;

  • payment and billing information;

  • information relating to enquiries, bookings or projects;

  • information provided during workshops, coaching, consulting or recruitment services;

  • survey responses, assessments or feedback;

  • information submitted through our website or online forms; and

  • any other information you choose to provide.

We generally collect information directly from you, but may also receive information from authorised representatives, employers or publicly available sources where appropriate.

3. How We Collect Information

We may collect personal information when you:

  • contact us by phone, email or our website;

  • submit an enquiry or online form;

  • register for a workshop or event;

  • engage us to provide services;

  • complete surveys or assessments;

  • subscribe to our communications;

  • make a payment; or

  • otherwise interact with us.

4. How We Use Your Information

We use your personal information to:

  • deliver our services;

  • communicate with you;

  • manage bookings and projects;

  • process invoices and payments;

  • improve our services;

  • respond to enquiries;

  • administer workshops, recruitment and consulting engagements;

  • meet legal and regulatory obligations; and

  • send relevant updates or marketing communications where permitted by law.

You may opt out of marketing communications at any time.

5. Artificial Intelligence

We may use artificial intelligence (AI) technologies to assist with tasks such as research, drafting documents, meeting summaries, administration and improving our services.

Where AI tools process personal information, they are used as support tools only. We take reasonable steps to ensure appropriate safeguards are in place, and AI-generated content is reviewed by a member of our team before being relied upon or shared with clients.

We do not intentionally use client information to train publicly available AI models unless authorised by you or otherwise permitted by law.

6. Disclosure of Personal Information

We may disclose your personal information to trusted third parties who assist us in operating our business, including providers of:

  • cloud storage and business software;

  • payment processing;

  • accounting services;

  • information technology and cybersecurity;

  • website hosting and analytics;

  • marketing and communications;

  • assessment platforms; and

  • other professional advisers or contractors engaged to support our services.

We may also disclose information where required or authorised by law.

We do not sell your personal information.

7. Overseas Disclosure

Some of our technology providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure appropriate privacy and security protections are in place consistent with our obligations under the Privacy Act.

8. Data Security

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Access and Correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • improve website functionality;

  • understand how visitors use our website;

  • remember user preferences;

  • measure website performance; and

  • support marketing and advertising activities.

Most web browsers allow you to control or disable cookies through your browser settings.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and takes effect from the date of publication.

14. Specific Technology Providers

Peak uses a range of trusted third-party platforms to deliver our services, including customer relationship management systems, cloud storage providers, payment processors, accounting software, website analytics, assessment platforms and AI-enabled business tools. These providers may change over time as our business evolves.

15. Contact Us

If you have any questions, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us at:

Peak Potential Coaching Co.

📧 connect@peakpotentialcoachingco.com.au

Terms and Conditions

1. Acceptance of these Terms

These Terms and Conditions ("Terms") govern your access to and use of the Peak Potential Coaching Co. website ("Website") and any services provided by Peak Potential Coaching Co. ("Peak", "we", "our" or "us").

By accessing our Website, engaging our services or purchasing any products or services, you acknowledge that you have read, understood and agree to be bound by these Terms.

2. Our Services

Peak provides a range of professional services, including but not limited to:

  • HR consulting and advisory services;

  • Recruitment and talent acquisition;

  • Leadership development and coaching;

  • Strategic planning and facilitation;

  • Team workshops and training;

  • CliftonStrengths assessments and coaching;

  • Business advisory services; and

  • Digital resources and related professional services.

The scope of each engagement will be confirmed through a proposal, service agreement, quotation or other written correspondence.

3. Client Responsibilities

You agree to:

  • provide accurate, complete and up-to-date information;

  • cooperate with us and provide information reasonably required to deliver the agreed services;

  • attend scheduled appointments and workshops where applicable;

  • comply with these Terms and any agreed service documentation; and

  • use our services and resources lawfully and appropriately.

4. Professional Services

Our services are designed to provide guidance, education, coaching and business support.

While we exercise due care, skill and professional judgement in delivering our services, implementation of recommendations and resulting outcomes remain the responsibility of the client.

Nothing provided by Peak constitutes legal, financial or taxation advice unless expressly stated.

5. Fees and Payment

Fees, payment terms and invoicing arrangements will be outlined in your proposal, service agreement or invoice.

Unless otherwise agreed:

  • invoices must be paid by the due date shown;

  • deposits may be required to secure bookings;

  • retainer services are invoiced in advance;

  • overdue accounts may result in suspension of services until payment is received.

6. Cancellations and Rescheduling

Cancellation and rescheduling requirements are outlined in our Payment Terms and any applicable service agreement.

Separate cancellation conditions may apply to workshops, facilitated events, recruitment projects and larger consulting engagements.

7. Confidentiality

We respect the confidentiality of information shared during our engagement and will not disclose confidential information except:

  • with your consent;

  • where disclosure is required or authorised by law; or

  • where disclosure is reasonably necessary to deliver the agreed services using trusted third-party providers.

Nothing in this clause prevents either party from complying with legal obligations.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

9. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights in our methodologies, templates, resources, workshop materials, reports, presentations, assessments and other content remain the property of Peak.

Clients may use materials supplied for their own internal business purposes but must not reproduce, modify, distribute, publish or commercialise those materials without our prior written consent.

10. Artificial Intelligence

Peak may use artificial intelligence (AI) technologies to support research, drafting, administration, meeting summaries and other internal business processes.

AI is used as an assistance tool only. All substantive client work is reviewed by a member of our team before being relied upon or provided to clients.

11. Testimonials

Testimonials published by Peak reflect the genuine experiences of individual clients. As every business and individual is different, past performance does not guarantee future outcomes.

12. Limitation of Liability

To the maximum extent permitted by law, Peak excludes liability for any indirect, incidental, consequential or special loss, including loss of profits, business interruption or loss of data arising from the use of our Website or services.

Nothing in these Terms excludes any rights or guarantees that cannot be excluded under the Australian Consumer Law.

13. Force Majeure

Peak is not liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, government action, pandemics, cyber incidents, telecommunications failures or other unforeseen circumstances.

14. Termination

Either party may terminate an engagement in accordance with the applicable proposal or service agreement.

Termination does not affect any rights or obligations accrued prior to termination, including payment for services already provided or work completed.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any dispute arising in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of Queensland.

17. Changes to these Terms

We may amend these Terms from time to time. The latest version will be published on our Website and takes effect from the date of publication.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Peak Potential Coaching Co.

📧 connect@peakpotentialcoachingco.com.au

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